The current operating model of the apparel industry is outdated and unsustainable. Over-ordering in consumer purchase behaviour is costing billions. In-store clothing returns to exceed $450BN in 20203 — on top of this, $550BN is spent annually on return deliveries and logistics.
Retailers can invest strategically in their future right now. Digital processes need to be accelerated and a true omnichannel customer engagement strategy that nurtures customers both in-store and online can be adopted, powered by technology we offer.